Terms & Conditions

By accessing, browsing and using our website StayandshopinLondon.com, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

1. Scope of our service

Through this website Stay and shop in London.com provides up-to-date information on shopping and travel opportunities in London and about hotels and other accommodation, as well as links to online portals, through which visitors to our website can make reservations with hotels, airlines, rail operators and other product and service providers. By making a reservation through such links to our affiliates, you enter into a direct (legally binding) contractual relationship with the hotel, airline or other supplier with which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the product or service provider.

When rendering our services, the information that we disclose is based on the information provided to us by the hotels, airlines, rail operators, retail stores and other providers of products and services. Although we will use reasonable skill and care in performing our services we cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel, airline or other product or service provider made available.

Before booking services from any supplier website mentioned on this website, you should also read and agree to the terms and conditions given on that supplier’s website.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. Privacy

Stay and shop in london.com uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction we will not disclose your personal information to third parties without your consent.

3. Cost of our service

The Stay and shop in London.com service is free of charge. We will not charge your credit card, as you will pay the hotel or other providers directly for any products or services purchased via links from this website.

4. Cancellation

By making a reservation with a hotel, airline, rail operator or other product/service provider via a link from this web site, you accept and agree to the relevant cancellation and no-show policy of that product/service provider, and to any additional (delivery) terms and conditions of the hotel, airline or service provider that may apply to your reservation or during your stay.

If you wish to review, adjust or cancel your reservation, please refer to the confirmation email issued by the relevant product/service provider. Please note that you may be charged for your cancellation in accordance with the service provider’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel, airline, rail operator or other service provider carefully prior to making your reservation.

5. Further correspondence

By providing feedback to our site, such as photographs and/or comment on your experiences of a specific hotel or shop, you agree that your completed review and/or photographs may be uploaded onto the information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of your hotel/airline/overall travel experience. We reserve the right to adjust, refuse or remove reviews at our sole discretion. From time to time we may ask you to provide us with further information, unless you specifically request otherwise.

6. Disclaimer

Subject to English law, neither we nor any of our affiliated companies shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel or other product/service provider as made available on our website, (iii) the services rendered or the products offered by the hotel or other product/service provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel or other product/service provider (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

7. Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by stayandshopinLondon.com, its affiliates, suppliers or providers.

These terms and conditions and the provision of our services shall be governed by and construed in accordance with English law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, England.